Encounter Notification Services (ENS)

Keeping You Connected To Your Patients

CRISP offers a service which enables medical personnel to receive real-time alerts when a patient has a hospital encounter. Customizable by practice, the CRISP ENS will send a secure email message to providers for active patients in the practice. Practices may choose which alerts are most relevant to them, such as: hospital admission, hospital discharge, or emergency room visit. Coupled with the CRISP HIE portal, participating physicians will be able to access relevant clinical documents to better coordinate care for their patients.

How does ENS Work?

Your practice will provide a list of patients for whom you would like to receive alerts. If one of your patients, Mary, for example, is admitted to the hospital, you will receive a real-time alert that Mary was admitted. You can also receive a notification upon Mary’s discharge, at which time you can choose to log into the CRISP Clinical Query Portal and view Mary’s discharge summary.

How to get started using ENS?

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Benefits of Participating in ENS
Real-time notification of hospital visits (admissions, discharges, or ER transfers) for active patients in your practice
Proactively coordinate your patients’ care and schedule any necessary follow-up treatment or visits
In conjunction with the CRISP Portal, review medical records from your patient’s hospital stay
Receive a summary of care, chief complaint, and discharge disposition (if sent by the hospital)
ENS can facilitate additional Medicare reimbursements by allowing TCM (Transitional Care Management) codes to billed – i.e., seeing your patients within 7-14 days after a discharge
Readmission Alerts: CRISP can let your hospital know when a patient you have recently discharged is readmitted to another hospital within 30 days. In addition, CRISP can let your registration/ triage area know when a patient who has just registered is 30-day readmission from any other hospital

Frequently Asked ENS Questions

You can receive notices for patients with whom you have a current doctor-patient relationship, and when your role makes it generally appropriate to be informed about a hospitalization.

Patients have the right to opt-out of notifications and other CRISP services. While only a small percentage of people typically choose not to participate, it is important that patients are given the opportunity and information to make that choice. Your practice will need to identify participation in the health information exchange in your Notice of Privacy Practices and keep information on hand to provide to patients who may want to opt-out.

CRISP receives information from hospitals in near real-time and will send notifications within moments of an encounter being recorded in the hospital’s own electronic medical record.

At this time CRISP cannot send clinical information with your notification. You can log into the CRISP portal for additional information pertaining to the hospitalization.

Notifications are delivered directly to the ENS PROMPT Application. Users with access to their ENS Panel can login to the CRISP Portal and open the PROMPT application to view or download notifications for their patients. View the ENS PROMPT webpage for more information. 


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