Encounter Notification Services (ENS)

Your practice will provide a list of patients for whom you would like to receive alerts. If one of your patients, Mary, for example, is admitted to the hospital, you will receive a real-time alert that Mary was admitted. You can also receive a notification upon Mary’s discharge, at which time you can choose to log into the CRISP Clinical Query Portal and view Mary’s discharge summary.

You can receive notices for patients with whom you have a current doctor-patient relationship, and when your role makes it generally appropriate to be informed about a hospitalization.

Patients have the right to opt-out of notifications and other CRISP services. While only a small percentage of people typically choose not to participate, it is important that patients are given the opportunity and information to make that choice. Your practice will need to identify participation in the health information exchange in your Notice of Privacy Practices and keep information on hand to provide to patients who may want to opt-out.

CRISP receives information from hospitals in near real-time and will send notifications within moments of an encounter being recorded in the hospital’s own electronic medical record.

At this time CRISP cannot send clinical information with your notification. You can log into the CRISP portal for additional information pertaining to the hospitalization.

Notifications are delivered directly to the individual responsible for a patient’s care via a number of secure methods including DIRECT, the national standard for secure email. CRISP can provide a DIRECT inbox to you at a minimal cost.

ENS is a service provided in partnership with area hospitals. There is no cost for ambulatory providers, but you must be associated with a partnership hospital to use ENS.

Please contact us at support@crisphealth.org and let us know you are interested. A CRISP representative will help you start the process. Thank you for your interest in CRISP!